Job SummaryAn excellent opportunity exists for an enthusiastic and dedicated individual interested in completing a Customer Service Traineeship to join our Melbourne Office team. The RoleWorking within an extremely supportive and hardworking help desk team, the role of Customer Service Officer is to be the voice of Extend and provide support to our families and school communities via phone and email. This is an exciting opportunity to complete a nationally recognised traineeship in 2020 by studying a Certificate III in Customer Service Advisor with an education provider of your choice and an Australian Apprenticeship Centre.  The start date is January, or earlier by negotiation. Key Responsibilities (we will teach you)Frontline customer service via phone and email.Administration of child attendance, enrolment, government subsidies and billing enquiries.Administration and maintenance of client base through approved software.Coordination and distribution of information for Outside School Hours Care.Liaison with school stakeholders for daily operation changes.Database management.IT device set up and distribution.Essential CriteriaDemonstrated professional customer interactions via phone and email.Demonstrated effective problem solving, organisational and interpersonal skills.Accuracy and attention to detail.Proficiency with Microsoft Office and Google Applications.The TeamThe difference is Extend. There has never been a better time to join our dynamic and passionate team. We are seeking an individual who is looking for an exciting, challenging and rewarding career.At Extend our focus is on quality - providing the opportunities kids should have through engaging and educational activities. If this resonates with you, then join the team with a difference! The BenefitsFull time role (Monday – Friday) which will include on the job training from your education provider and a high standard of mentoring within the companyExtensive on-the-job training provided. We will provide you with all the training experience necessary to make sure you succeed in your new job!Richmond location (near Richmond and Richmond West train station and Bridge Rd trams)Great training and career development opportunitiesVery positive culture, engaging team and supportive management How to Apply:This is a great career opportunity for a suitable candidate seeking dynamic role with a national family owned and operated OSHC provider.Please submit your Cover Letter and Resume today! For more information contact our Head Office. 23000 AUD Richmond 3121

Customer Service Officer - Trainee

Job Summary

An excellent opportunity exists for an enthusiastic and dedicated individual interested in completing a Customer Service Traineeship to join our Melbourne Office team.

 

The Role

Working within an extremely supportive and hardworking help desk team, the role of Customer Service Officer is to be the voice of Extend and provide support to our families and school communities via phone and email. This is an exciting opportunity to complete a nationally recognised traineeship in 2020 by studying a Certificate III in Customer Service Advisor with an education provider of your choice and an Australian Apprenticeship Centre.  The start date is January, or earlier by negotiation.

 

Key Responsibilities (we will teach you)

  • Frontline customer service via phone and email.
  • Administration of child attendance, enrolment, government subsidies and billing enquiries.
  • Administration and maintenance of client base through approved software.
  • Coordination and distribution of information for Outside School Hours Care.
  • Liaison with school stakeholders for daily operation changes.
  • Database management.
  • IT device set up and distribution.

Essential Criteria

  • Demonstrated professional customer interactions via phone and email.
  • Demonstrated effective problem solving, organisational and interpersonal skills.
  • Accuracy and attention to detail.
  • Proficiency with Microsoft Office and Google Applications.

The Team

The difference is Extend. There has never been a better time to join our dynamic and passionate team. We are seeking an individual who is looking for an exciting, challenging and rewarding career.

At Extend our focus is on quality - providing the opportunities kids should have through engaging and educational activities. If this resonates with you, then join the team with a difference!

 

The Benefits

  • Full time role (Monday – Friday) which will include on the job training from your education provider and a high standard of mentoring within the company
  • Extensive on-the-job training provided. We will provide you with all the training experience necessary to make sure you succeed in your new job!
  • Richmond location (near Richmond and Richmond West train station and Bridge Rd trams)
  • Great training and career development opportunities
  • Very positive culture, engaging team and supportive management

 

How to Apply:

This is a great career opportunity for a suitable candidate seeking dynamic role with a national family owned and operated OSHC provider.

Please submit your Cover Letter and Resume today! For more information contact our Head Office.

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