Personal information provided to Extend is controlled by Extend (Australia) Pty. Ltd, World Trade Centre, Tower 3, Level 7 18-38 Siddeley Street, Docklands Victoria 3008 Australia ABN 99 100 681 552.

Access to your data is password-protected and we offer secure https access to the website. To protect data stored on our servers, we regularly monitor for possible vulnerabilities and attacks. The internet is not a 100% secure environment and we cannot ensure or warrant the security of information that you submit to us. It is your responsibility to protect the security of your sign-in information.

We may share your personal information with other Extend affiliates as necessary to provide you with services.

• when you enrol on our Portal (or via a paper enrolment form),
• when you make a booking for your child(ren) to attend a child care session,
• when interacting with the Department of Education Child Care Management System to determine your eligibility to certain child care related benefits,
• when you update the details held for you and your child(ren), and
• at other times when we believe it is reasonable to do so.

• Your registration details including email and chosen password, so that you can use our Portal.
• Your contact details including address and phone number, so that we can contact you in regard to our Services.
• Details required to determine eligibility to Child Care Benefit (CCB) and Child Care Rebate (CCR) when interacting with the Department of Education and Training’s Child Care Management System (CCMS), such as Date of Birth and CRN for you and your child(ren).
• Your bank account or credit card details, so that we can deduct payments from you for use of the Services. Credit card details are stored by an external Level 1 PCI compliant vendor.
• Information about your child(ren), including any medical action plans, so that they can attend a child care session.
• Emergency contact details, so that they can be contacted in your absence.

• A cookie is a small file placed onto your device. Cookies allow us to identify your device and enable us to customise your experience.
• You can change your browser settings if you don’t want to receive cookies. Our website might not work properly without cookies.
• Analytics companies may also place cookies on your machine so please read their privacy policies to ensure your comfort.

Cookies We Use

• Extend uses persistent cookies and session cookies.
• A persistent cookie is set once signed in to your account. When you next visit our website using the same device, the cookie enables us to recognize you as an existing user, potentially removing the need to sign in before using our services.
• A session cookie identifies a particular visit to our website. Session cookies expire after a short time period or when you close your web browser.

We use cookies for a number of purposes, including:

• Authentication – We use cookies to recognize you if you are signed in to our Portal, so that we can show you the right information.
• Security – We use cookies to help us detect malicious activity and violations of our Terms.
• Preferences – We use cookies to determine your communications preferences.
• Performance – We use cookies to understand how our site performs across the world and to improve and research features and services, including when you access from other devices.

Most browsers allow you to control cookies. Limiting the ability of our website to set cookies may worsen your overall user experience.

We retain personal information you provide while your account is in existence or as needed to provide you Services. We may retain this information after you request deleting your account if retention is reasonably necessary to comply with legal and other obligations.

You must at all times abide by our Terms, including this Privacy Policy and other policies. Any violation may lead to the restriction, suspension, or termination of your account at our sole discretion.

Please contact us if you have questions about this Privacy Policy.